Shipping policy
At ChessXiangqi, we proudly ship to customers across Europe, North America, South America, Asia, Oceania, and the Middle East.
All orders are carefully packed and typically dispatched within 1 business day. Delivery times vary depending on your location and the shipping method selected at checkout.
For faster delivery, we offer Express Shipping via DHL and FedEx, with most orders arriving within 4–15 business days.
Shipping Time by Region
| Region | Standard Shipping | Express Shipping | Free Shipping |
|---|---|---|---|
| Europe | 7–25 business days | 4–15 business days | Orders over $59 |
| Australia & New Zealand | 7–22 business days | 4–15 business days | Orders over $59 |
| North America | 7–25 business days | 4–15 business days | Orders over $79 |
| South America | 12–35 business days | 9–20 business days | Orders over $69 |
| Japan & South Korea | 5–15 business days | 4–12 business days | Orders over $59 |
| Middle East | 7–25 business days | 4–15 business days | Orders over $59 |
| Southeast Asia | 7–20 business days | 4–15 business days | Orders over $59 |
Delivery times above include order processing and transit time.
Countries We Currently Ship To
Europe (29 Countries)
Ireland · Estonia · Austria · Belgium · Iceland · Poland · Denmark · Germany · France · Finland · Netherlands · Czech Republic · Latvia · Lithuania · Luxembourg · Malta · Monaco · Norway · Portugal · Sweden · Switzerland · San Marino · Slovakia · Slovenia · Spain · Greece · Hungary · Italy · United Kingdom
North America
United States · Canada · Mexico
South America
Argentina · Brazil · Colombia · Peru · Uruguay · Chile
Southeast Asia
Philippines · Malaysia · Thailand · Singapore · India · Indonesia · Vietnam
Middle East
United Arab Emirates · Oman · Egypt · Pakistan · Bahrain · Qatar · Kuwait · Saudi Arabia · Turkey · Israel
Japan & South Korea
Australia & New Zealand
Shipping Partners
We work with trusted international carriers to ensure reliable worldwide delivery:
- YunExpress
- DHL
- FedEx
Tracking information will be emailed to you once your order has been shipped.
Processing Time
- Orders are usually dispatched within 1 business day.
- Orders placed during weekends or public holidays will be processed on the next business day.
- Personalized or special-order products may require additional preparation time.
Customs & Import Duties
Most orders are delivered without additional charges. However, customs duties, taxes, and import fees (if applicable) are determined by your local customs authorities and are the responsibility of the customer.
Delays Beyond Our Control
Delivery times are estimates and may occasionally be affected by:
- Customs inspections
- Weather conditions
- Carrier delays
- Peak holiday seasons
- Local transportation disruptions
We appreciate your patience and understanding.
Need Help?
If you have any questions regarding shipping, delivery, or tracking information, we're always happy to help.
After-sales & Shipping Support: support@chessxiangqi.com